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PRIVACY & COOKIES POLICY

Last updated: 13 February 2026
 

​​1. Data Controller​
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This Privacy & Cookies Policy explains how Dalmatia Luxury Villas processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
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Data Controller:
 
For any privacy-related inquiries, please contact us at the email address above.
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2. Personal Data We Collect
 
A) When Sending an Inquiry
When you submit an inquiry via our contact form, we collect:
  • First and last name
  • Email address
  • Content of your inquiry
 
Purpose:
  • Responding to your inquiry
  • Providing availability and pricing information
  • Taking steps prior to entering into a reservation contract
 
Legal basis:
  • Pre-contractual steps at your request
  • Legitimate interest in responding to customer inquiries
 
Inquiry data is retained only as long as necessary to respond to your request unless a reservation is made.
 
B) When Making a Reservation
When submitting a reservation request or completing a booking, we collect:
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Identification & Contact Information:
  • First name
  • Last name
  • Title (Mr., Mrs., Ms., etc.)
  • Email address
  • Phone number
  • Country of residence
 
Billing Information (for invoice issuance):
  • Billing name
  • Street and house number
  • ZIP/postal code
  • City
  • Country
  • Tax ID / VAT number (if applicable)
  • Email address
  • Phone number
 
Reservation Information:
  • Stay dates
  • Number of guests
  • Special requests
 
Payment Information:
Payment details are processed securely via third-party payment service providers. We do not store full credit card details on our servers.
 
Legal basis:
  • Performance of a contract
  • Compliance with Croatian tax and accounting laws
 
Without required data, we may not be able to confirm your reservation.
 
3. Mandatory Guest Registration (eVisitor)
 
In accordance with Croatian tourism regulations, we are legally required to register all guests in the official Croatian eVisitor system.
 
The data required for registration may include:
  • First and last name
  • Date of birth
  • Nationality
  • Type and number of identification document
  • Place of residence
  • Length of stay
 
This data is processed strictly for compliance with legal obligations under Croatian law.
Legal basis: Compliance with a legal obligation.
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4. Cookies Policy
​Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, and provide analytics and marketing services.
Cookies are small text files stored on your device.
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4.1 Types of Cookies We Use
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Strictly Necessary Cookies
Essential for website operation, including:
  • Secure booking process
  • Session management
  • Security features
  • Saving privacy preferences
Legal basis: Legitimate interest.
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Functional Cookies
Used to:
  • Remember language preferences
  • Provide approximate geolocation
  • Store user preferences
Legal basis: Consent.
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Analytics Cookies
Used to:
  • Analyze website traffic
  • Track pages visited
  • Measure time spent on website
  • Improve performance
Legal basis: Consent.
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Marketing Cookies
Used to:
  • Track browsing activity
  • Deliver relevant advertising
  • Enable remarketing campaigns
  • Measure advertising performance
Legal basis: Consent.
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4.2 Cookie Consent
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Upon your first visit, you may:
  • Accept all cookies
  • Reject non-essential cookies
  • Customize preferences
 
Non-essential cookies are only activated after explicit consent.
You may withdraw or modify consent at any time via the cookie settings tool on our website.
We retain records of cookie consent as proof of compliance with GDPR requirements.
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4.3 Third-Party Cookies
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We may use third-party service providers such as:
  • Analytics platforms (e.g., Google Analytics)
  • Payment providers
  • Marketing and advertising platforms
 
Such providers may process data according to their own privacy policies.
If data is transferred outside the EU, appropriate safeguards (e.g., Standard Contractual Clauses) are implemented.
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5. Data Sharing
​We may share personal data with:
  • Payment service providers
  • IT and hosting providers
  • Accounting services
  • Legal advisors
  • Croatian authorities (eVisitor, tax authorities)
  • Public authorities where required by law
We do not sell personal data.
 
6. Data Retention
 
We retain personal data only for as long as necessary for the purposes for which it was collected, including:
  • Booking and contractual data: up to 5 years after the end of the stay
  • Accounting and invoice data: 11 years in accordance with Croatian accounting and tax regulations
  • Inquiry data: up to 12 months from the date of inquiry unless a reservation is made
  • Marketing data: until consent is withdrawn
 
Data may be retained longer where necessary for the establishment, exercise, or defense of legal claims.
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7. Data Security
 
​We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.
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8. Your Rights Under GDPR
 
​You have the right to:
  • Access your personal data
  • Rectify inaccurate data
  • Request erasure
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time
  • Lodge a complaint with the Croatian Personal Data Protection Agency (AZOP)
 
To exercise your rights, please submit your request via email to dalmatialuxuryvillas@gmail.com.
Requests related to the exercise of your rights will be handled within one month in accordance with GDPR requirements.
You also have the right to lodge a complaint directly with the Croatian Personal Data Protection Agency (AZOP) if you believe your data protection rights have been violated.
 
Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.
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9. Marketing Communications
 
​We send marketing communications only if you have explicitly consented.
You may unsubscribe at any time.
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Newsletter Subscription
If you subscribe to our mailing list, we collect and process your email address for the purpose of sending you promotional content, special offers, and updates related to Dalmatia Luxury Villas.
Legal basis: Your explicit consent.
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You may withdraw your consent at any time by clicking the unsubscribe link included in each email or by contacting us directly.
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Newsletter subscription data is retained until you unsubscribe or withdraw your consent.
We may use email marketing service providers to manage and distribute newsletters. Such providers process data in accordance with applicable data protection regulations.
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10. Changes to This Policy
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We reserve the right to update this Privacy & Cookies Policy at any time. The latest version will always be published on this website.
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